Our F.A.Q. is here to help answer the most commonly asked questions. If you do not find an answer to what you are looking for, please contact us.

How do I place an order at Granbergs?

Choose category and the products that you are interested in, choose the amount and if possible variation. Push the Add to cart button and the product is automatically added to your shopping cart.

On the right top of the page you can see the number of products and the total cost of the products in the shopping cart. If you would like to see your shopping cart click the shopping cart button.

When you have added all your products to the shopping cart click the shopping cart button. If you would like to delete or change the quantity of products you can use the Delete or Quantity and after that the Update button. When you have done this click the checkout button.

In the first step of the checkout process start with stating your name and address. If you like it is possible to get your order delivered to a different address than your own. Next is to choose shipping option and payment method. Please make sure that your personal information is correct before you push the Continue button to confirm your order.

In the final step of the checkout process you receive your order confirmation and your order number. This information is also sent to the email address that you have given.

Is it secure to order and pay online at Granbergs?

Yes, to protect you as a customer we use SSL protection which uses a unique set of encryption technologies that enable safe online transactions.

The credit card information that you submit to Granbergs will only be handled by our payment service provider. We will never ask you to provide this information by e-mail or other forms of communication.

What methods of payment does Granbergs accept?

Granbergs uses several payment options. We accept PayPal and credit cards, such as MasterCard, VISA and AMEX. We also offer Direct Deposit to our bank account.

How does Granbergs deal with my privacy?

Please see the Privacy Policy tab.

Can I exchange or return my purchase if I do not like it?

Granbergs prides itself on customer satisfaction therefore you can, in a period of 30 days, return a product if you are not completely satisfied. If returning a product it must be in unchanged condition and in the original package. The purchasing sum will be paid back to you within 14 days from the day the product reaches Granbergs. If you use your right to return a product, the costs of freight will be paid by you. If a product is specially made, or in any way changed after your instructions, you will only be able to change your order within 14 days from the day we confirm your order by e-mail.

What countries do Granbergs ship to?

We ship almost worldwide if in doubt please contact us.

What do I do if my delivery is damaged when I receive it?

If you notice when receiving a parcel that it is visibly damaged from transportation, immediately report this to the transportation company which delivered the parcel. If the transportation company do not accept responsibility, contact Granbergs.

How do I determine the shipping cost for my order?

The shipping charge on your order is calculated in the first step of the checkout process after you have chosen the country for your delivery. The shipping charge does not include custom fees, which are charged by the customs in countries outside Australia.

What guarantees apply for Granbergs’ products?

Granbergs’ suppliers offer guarantees on some of their products. Contact customer service for more information about guarantee on a specific product.

How long is the delivery time from Granbergs?

Please see our shipping information page.